We’ve had the chance to speak with each of the call centers of the airlines that fly to Hawaii. Booking flights in order to do Hawaii flight reviews recently afforded us the opportunity to speak to several of these centers, and we decided to contact all of the remaining airlines to see how well they dealt with the same request. While not overly “scientific” in our approach, we did our best to be as evenhanded and consistent as possible. Results varied dramatically in terms of quality, phone systems, wait times, and call center agent interactions. One thing that’s good news, is that almost everyone is answering the phone much faster now. We had very few significant wait times in the process.
Keep in mind that if you are a frequent flyer with an airline, that can change your experience when calling customer service. The airlines are masters of data, and